Delivery and Shipping Policy

CORONAVIRUS UPDATE

Our online store is still in full operation currently, shipping daily with DHL Express. We are taking upmost care with all orders we receive that they will be dispatched quickly but also safely, in accordance with the Government guidelines. WE ARE NOT EXPERIENCING ANY DELAYS WITH OUR SHIPMENTS

We are currently offering FREE NEXT DAY UK SHIPPING ON ALL ORDERS OVER £100 to support you in these difficult times

 

IMPORTANT INFORMATION REGARDING BREXIT AND ORDERS TO THE EU

With effect from 1 January 2021 all orders delivered to the EU will have the 20% VAT automatically deducted at checkout.  All Import Duties and Taxes to EU countries will be the responsibility of the buyer.  We recommend you contact your local customs office for current charges to find the exact import rates/costs.

 

UK Delivery (Excluding EU)

All packages will be sent via DHL Express Delivery and must be signed for on delivery.

Orders over £100 will be sent FREE Special Delivery next day

Orders under £100 will be sent Special Delivery next day for £4.95

All orders placed before 3pm Monday-Thursday will be shipped the same day to be delivered next working day. Orders placed before 3pm on Fridays will be shipped the same day and arrive on Monday. Order placed on a weekend will be shipped on Monday to arrive Tuesday.  We do not ship at weekends or Bank Holidays.

If DHL are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest DHL depot and a card left with details on retrieving your package.

 You will receive tracking information from DHL informing you of your delivery with options to make any changes required.

Please note that DHL Express Delivery have a service aim of next working day but it is not guaranteed.

 

International Delivery (Including EU)

All packages will be sent via DHL Express Delivery and must be signed for on delivery.  All orders placed before 3pm Monday-Friday will be shipped the same day.  Orders place on a weekend will be shipped on Monday.  We do not ship at weekends or Bank Holidays.

 

All International orders including Europe are a fixed £19.95 (approx 2-3 days for delivery)

 

Orders to US are a fixed £14.95 express service (Usually next day delivery)

 

Orders to EU countries express service (1-2 days) at £24.95

 

Please Note : All orders will be delivered with the 20% VAT automatically deducted at checkout.  Please be aware that you as the customer will be responsible for paying Import Duties and Taxes.

You will receive tracking information from DHL informing you of your delivery with options to make any changes required

If DHL are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest DHL depot and a card left with details on retrieving your package.